TekSupport.co has proven solutions for implementing new systems and providing maintenance. We often find other companies may charge low introductory rates on point of sale software and equipment but when it comes to future need for service, preventative maintenance or replacement of parts, the prices become incredibly inflated.
TekSupport.co offers the industries absolutely lowest prices on top quality industry certified technicians with incredibly fast response times. Black Rock Technologies understand the extreme importance of timely response when point of sale systems go down or need service.
Some of our TekSupport POS service highlights include:
- Equipment roll-outs and Cabling
- Next Business Day Replacement Part and Technician Repair
- Next Calendar Day Replacement Part and Technician Repair
- Same Day Part and Technician with Four-Hour Response
- Emergency Technician Services
- Emergency Part Services
- Emergency Backup Services
- Quarterly, Bi- annual and annual Preventative Maintenance Plans
- Installs/Moves/Adds/and Changes (IMAC)
- Custom Projects
- Kiosk Integration and Implementation
How our TekSupport.co POS Diagnose and Repair Services work:
Upon diagnosing an equipment issue over the phone, the TekSupport support center can dispatch a service technician and a replacement part to the site. The technician replaces the hardware, calls Black Rock Technologies when the part is installed, and stays on-site (until released by Black Rock Technologies) to ensure the site is up and running. The third party technician then returns the defective part to Black Rock Technologies. This service is available 7 days a week, 24 hours a day. Customers pay an quarterly fee for this service; technicians are also available for a per-occurrence fee.